Overview

"With Message Bureau, my business phone, voice mail, and fax always work, and always present a professional and consistent impression of my company."

Benefits  |  Why Message Bureau?  |  How it Works  |  Sample Applications

Benefits

• Enhance your business image by having calls answered and handled professionally 24/7.

• Distinguish business calls from personal even if they ring in on the same line.

• Screen callers  and choose to either take the call, keep it on hold until your ready, or send it to voice mail - all while they listen to music-on-hold!

• Have calls follow you whenever you go so you can leave the office without leaving your business.

• Handle simultaneous calls to your number smoothly without having to pay for costly extra lines or having callers get a busy or ring-no-answer.

• Have "after hours business calls" go straight to voice mail without ringing you first so you and your family won't be disturbed around the clock.

• Your callers will actually enjoy your user friendly voice mail system with message lengths up to 3 minutes. Callers can listen to, delete and re-record their message to you.

• Receive up to 250 messages a day and have them automatically stored up to three weeks, new or saved.

• Listen to your voice mail messages right over your PC or simply call in by phone to retrieve them from virtually anywhere.

• Be able to make quick changes to your account to accommodate your business's changing needs.

• Easily expand your solution and add a menu of options or accommodate additional partners and/or employees - where ever they're located.

• Receive faxes to your toll free or 212 number and have them automatically forwarded to any fax number or email address you desire.

• Enjoy the security and peace of mind of working with a company that's been providing the highest quality and most reliable service since 1991.

• Get help on your account by speaking to one of our super service representatives weekdays from 9-5:30 E.S.T

Why Message Bureau?

It's a Serious Solution!

Unlike most unified messaging and personal assistant services, which can sound cheesy and robotic, Message Bureau's service is a serious, business-minded solution designed for business professionals not kids with beepers.  When you're running a business, you want a phone solution that's going to enhance your image not detract from it. 

A Powerful Tool

In addition to helping you make a positive, professional impression, Message Bureau designed Fast Connect and Virtual Office to solve the many common problems you face everyday running a successful business on your own. Whether you run your business from your home, a small office or from the road, Message Bureau gives you the power and flexibility to handle calls just the way you want and need to.  From being able to have calls seamlessly follow you wherever you go and screening calls to handling after-hours calls differently from "business hours" calls and being able to listen to messages and view faxes right over your PC, Message Bureau makes your business communications an absolute breeze.

It's Flexible

Because small business, by it's very nature, is a dynamic, ever evolving entity, it's critical to have a communications solution that's flexible and quickly and easily adaptable to your business's changing needs.  Message Bureau offers you more flexibility and control over how your calls are handled than any other solution on the market.  Unlike most providers who simply resell someone else's solution, Message Bureau has it's own proprietary solution that we developed from the ground up.  That means we have complete control over every feature we offer.

But as always, with power and flexibility comes a certain amount of complexity...so...in an effort to "keep things simple" we don't list every single feature Message Bureau offers.  If you have a specific need; like you want to adjust how many times we ring you before sending a call to voice mail, you'd like to be notified at multiple email addresses when you get a message, just let us know and chances are we can take care of it for you - no problem!

It's Reliable

Message Bureau is one of the most reliable services available!  Message Bureau has been providing advanced call processing solutions to business customers since 1991. Our unparalleled commitment to quality and reliability make Message Bureau the most dependable solution bar none. Over the years Message Bureau's solutions have come to be trusted and successfully utilized by countless small businesses. 

It's Cost Effective

 Message Bureau is great! I've looked into all the computer boards and phone company options out there - trying to find a flexible AND cost effective solution - Fast Connect Virtual Office is it. I'm truly happy with the service!"

Message Bureau gives you easy and affordable access to the most advanced call processing solutions available.  Because Fast Connect Virtual Office is a worry free service.

• There's absolutely NO equipment to buy, software to install or lines to order.

• You have immediate access to new features and enhancements without having to re-invest in hardware or software upgrades.

• There's no need to worry about your solution becoming obsolete as time goes on.

• Accounts are usually activated within one business day!

• You can change your configuration as often as you need to.

Beware - "cheaper" isn't always better

It's true. Message Bureau isn't the cheapest solution - but then again, missed business happens with the cheap solution!

Time has proven again and again that you get what you pay for.  We are often asked, why are you more expensive than this one or that one?  The answer is simple - it cost money to deliver the highest quality, most reliable and most customer friendly service in the industry. Over the years we have watched many competitors come and go, leaving their customers and their business communications high and dry - we know because they come to us for help.  Frankly, it has only further strengthened our resolve to stand firm and remain profitable - however fashionable it has become to grow too fast and offer next to everything for free to build up an large customer base before going bankrupt.

With that said, we constantly strive to cut cost and lower prices wherever and whenever possible. We understand how hard it is to launch and run a business on a shoestring budget - we've been there!  But again, our commitment is on providing the best and most professional solution possible to help you become successful.

We are here for you!

We are personally committed to help you succeed - and that's not just lip service.  Unlike most of our competitors, we staff a team of real-live, thoroughly trained, wonderful people with a sense of humor and the sincere desire to help you succeed.  No where else in our industry will you receive better or more sincere service. We take the time to help you figure out what you need, answer your questions and set up your account to handle calls just the way YOU want. We'll even steer you in a different direction (or even to a different provider) if Fast Connect Virtual Office, or any of our other services, isn't best suited to meet your needs!

We truly enjoy the relationships we develop with our customers and strive to make sure that the only way we lose a customer is to have them outgrow us.  We hope we have the opportunity to get to know you and help you succeed too!

How it works

Message Bureau provides you with your own toll-free or 212 area code telephone number (or you can use yours if you already have one by forwarding it to your Message Bureau number) and sets up your account to handle calls just the way you want. When a customer dials your Message Bureau number (or a local line forwarded to your Message Bureau number), Fast Connect automatically answers your call, plays your initial greeting and then asks the caller to hold  while the system tries to reach you at your current ring-to destination.

What happens on my end?

When you answer a Fast Connect call, the system greats you and says, "Call from (the caller's name)." The system then gives you several options for what to do with the call, including;

• take the call

• send it to voice mail

If your line is busy or rings no answer, the Fast Connect system will automatically send it to voice mail (or attempt to reach you at a second or third number and then send it to voice mail).  If you select to have hours of operation and a caller tries to reach you or one of your Departments "after hours", the system will send them straight to voice mail without ringing you first.

Sample Applications

You can set Fast Connect Virtual Office up as either a professional personal assistant or a business simply based upon how you script your recordings.  Below is an example of each scenario.

Example 1 - Business

"Thank you for calling The Mortgage Maker - making your dream mortgage a reality. Please visit us on the web at www.money.com.  If you know the Extension of the person you wish to reach please enter it now, otherwise please hold one moment for the next available representative."

If you don't answer the call and it goes to voicemail you can have a general voice mailbox greeting like the following.

"I'm sorry, all of our representatives are currently assisting other callers, but your call is very important to us. Please leave a message after the tone and a representative will return your call shortly."

If a call comes in "after-hours" you can play a separate after hours recording like the following.

"I'm sorry, you have called outside our normal business hours of nine to five, Monday through Friday, Eastern Standard Time.  Please leave a message and a representative will return your call as soon as we reopen."

Example 2 - Personal Assistant

"Hello, you have reached Johnson Engineering Services - please hold one moment while we attempt to reach John Johnson for you."

If you don't answer the call and it goes to voicemail you can have a personal voice mailbox greeting like the following.

"Hi this is John Johnson.  I'm sorry I wasn't available to take your call right now.  Please leave me a message and I will return your call shortly."

If a call comes in "after-hours" you can even play a separate after hours recording if you like.

"Hi this is John Johnson.  I'm sorry but you have reached me outside my normal business hours of nine to five, Monday through Friday, Eastern Standard Time.  Please leave a message and I'll return you call as soon as possible."

HOME